GrowthZone

Member and Guest Services Team Member

Posted: 05/22/2024

Shift:                           12:45 pm – 5:00 pm
 
Reports To:               Vice President of Operations and Finance

Position Objective: The Member/Guest Services Representative is responsible for handling the incoming and outgoing communications for the Chamber of Commerce. This position must present a positive and personable image, must provide many various types of information for callers and visitors and must maintain an outstanding customer service demeanor. Position plays a vital role in the Chamber team effort and must use diplomacy and tact to work with members, the community and staff.
 
General Duties:       
 

  1. Answer multiple-line phone, assist and route callers as needed. Check Chamber email and respond to inquiries. Greet and assist visitors, communicating professionally and graciously.
  2. Maintain Chamber building to keep clean, professional appearance throughout the workday (lobby, reception area, workroom, and kitchen) 
  3. Assist with Chamber database of members, input and amend data accurately as needed.
  4. Maintain Chamber calendar of events on the website and in office.
  5. Assist with the distribution of flyers and publicity via mail, email and fax. Communications will include reminders of upcoming ribbon-cutting events, new member orientations, luncheons, and other calendar items.
  6. Order and maintain visitor brochures and member information on display shelves in Lobby.
  7. Receive and disseminate mail to appropriate divisions.
  8. Assist Director of Finance and Operations with preparing cash receipts log for incoming checks/cash/credit cards.
  9. Assist Vice President with the preparation and distribution of member correspondence including monthly new member letters, welcome cards, membership information, and conduct membership related phone calls.  Directly correspond with Membership Team regarding new member applications and ensure all data entry tasks are completed.
  10. Assist with and participate in designated events such as:
    1. Luncheons – manage RSVP list and arrange for food and drinks if hosted on-site. Assist Membership Team with Breakfast/Luncheon registrations, sign in sheets and reconciliation of event.
    2. Ribbon-Cutting Events – schedule and send out reminders to host company and Diplomats, order banners for event.
    3. Special Fundraising Events. – Communicate directly with the Director of Special Events and the Vice President regarding communication with members, event registrations, etc. Assist with flyers production and distribution, receive and record event registrations, fees and sponsorships.
  11. Make copies, assemble binders/folders, prepare invoices for mailing, file and provide back-up assistance to other staff, i.e. for Committee and Board meetings, monthly member invoicing.
  12. Oversee office supply inventory and submit list to Vice President
  13. Other duties as time and development allow.
 
Requirements:
  • General front office and customer service experience of at least 2 years
  • Proficiency in Microsoft Office software and the Internet
  • High School graduate or equivalent 
  • Bilingual in Spanish preferred
  • Website and social media experience preferred
  • Demonstration of organizational skills
  • Demonstration of interpersonal communication skills
  • Will work from chamber offices at 505 W. Davis St., Conroe, Texas
Please submit your cover letter and resume to Pauline Veazey at paulinev@conroe.org
 
Applications will be accepted until positions are filled.