Residential HVAC CSR (Customer Service Rep) / Dispatcher

We are seeking a detail-oriented and customer-focused Residential HVAC CSR/Dispatcher to join our growing team. In this role, you will be the first point of contact for customers, handling inbound calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.

Responsibilities include answering customer inquiries, dispatching HVAC technicians based on priority and location, managing daily schedules, and maintaining accurate records in the system. Housecall pro or Service Titan CRM experience. You will communicate with both customers and field technicians to ensure smooth operations and high levels of customer satisfaction.

The ideal candidate has strong communication skills, the ability to multitask in a fast-paced environment, and a problem-solving mindset. Previous experience in HVAC, dispatching, customer service & CRM dispatching software required.